Frequently Asked Questions

Everything you need to know about shopping with Rutvi.

What are your shipping timelines?

We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days, while expedited options are available at checkout for faster delivery.

What is your return and exchange policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please visit our Returns Portal to start a request.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you offer international shipping?

Currently, Rutvi ships to select countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.

How do I know if a product is in stock?

Stock status is updated in real-time on each product page. If an item is out of stock, you can sign up for 'Back in Stock' notifications to be alerted when it returns.